Professional Transmission Services
Designed to increase operational efficiency and reduce downtime
|SLA TYPE||WARRANTY||PREMIUM||PREMIUM PLUS||ADVANCED SERVICES|
|Term of Support||2 Years|
|Technical phone support 9 x 5||✔||✔||✔||✔|
|Technical phone support 24 x 7||✔||✔|
|Software update – bug fixes for current versions||✔||✔||✔||✔|
|Advance exchange of parts||Option||✔||✔|
|Critical on-site spare kit||✔|
SERVICE LEVEL AGREEMENT OPTIONS
These options can either be added to the SLA offer or purchased separately.
– Software upgrade
– Preventive maintenance visits
– Assigned SLA Manager
– Dedicated Hotline services
Our standard SLAs and custom feature options provide critical technical support while simplifying the overall maintenance planning. The transmitter investment is then optimized and the maintenance costs budget predicted for the forthcoming years.