Professional Transmission Services

Designed to increase operational efficiency and reduce downtime

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SLA TYPE WARRANTY PREMIUM PREMIUM PLUS ADVANCED SERVICES
Term of Support 2 Years
Technical phone support 9 x 5
Equipment repair
Technical phone support   24 x 7
Software update – bug fixes for current versions
Remote Diagnosis
Advance exchange of parts Option
On-site support Option
Critical on-site spare kit

SERVICE LEVEL AGREEMENT OPTIONS

These options can either be added to the SLA offer or purchased separately.

 

– Software upgrade

– Training

– Preventive maintenance visits

– Assigned SLA Manager

– Dedicated Hotline services

Our standard SLAs and custom feature options provide critical technical support while simplifying the overall maintenance planning. The transmitter investment is then optimized and the maintenance costs budget predicted for the forthcoming years.

More about our Service Level agreement offer ?